Account deletion

Account owners can permanently delete their Knock account from the dashboard. This action is irreversible. Once you delete your account, all data associated with it is permanently removed and cannot be recovered.

Consider the following before deleting your account:

• Production workflows. Deactivate or migrate any production workflows that are still sending notifications. Deleting your account will immediately stop all notification delivery.
• API keys. All API keys will be revoked immediately. Any applications or services using these keys will lose access to Knock.
• Account members. All account members will lose access. They will receive an email informing them that the account has been deleted.
• Integrations. Any active channel integrations (email, push, chat, SMS) will stop working.

When you delete your account, Knock permanently removes all data associated with it:

• Account data. Workflows, templates, layouts, assets, branding, and environment configuration
• Recipient data. Users, objects, tenants, and all associated data
• Message history and logs. Message logs, API logs, workflow run logs, and audit logs

For context on how Knock handles data during normal operation, see data retention.

All members are removed from the account when it is deleted. Each member receives an email informing them that the account has been deleted. Learn more about managing account members.

1. Open your account settings in the Knock dashboard.
2. Navigate to the General section.
3. Find the Delete account option and follow the prompts to confirm.
4. Enter your account slug to confirm the deletion.
5. Confirm the deletion. Your account and all associated data will be permanently removed after 24 hours.